Frequently Asked Questions
Q: What size do I need?
A: Please refer to our size tab for tips on measuring. We can help you faster if you know your ring size. Generally speaking, small goes on the pinky, medium or large goes on the ring. If you like lots of wiggle room, or buy XXL gloves, you may need an XL for the ring and medium for the pinky. Feel free to email us with this question once you have a ring size from a jeweler, or have done the “wrench” method listed on the size page.
Q: Do you make custom slides?
A: Not at this time.
Q: What is your refund policy?
A: We have a 60 day return policy for USA customers. International customers have a 90 day return policy since shipping can take a couple weeks. Just mail it back with a note with saying you want a refund and we will reverse the payment (minus original shipping cost) after receiving the slide. We encourage you to keep the slide for a couple weeks and email or call us to see how/if we can help you because we sincerely want to help you find the right slide.
Q: What is your exchange policy?
A: USA customers can return a Rock Slide within 60 days for an exchange. In the case of an exchange, ship the slide back to the address below with a note inside saying that you want an exchange. We recommend USPS First Class. We will cover shipping cost of shipping the new slide.
A: International exchanges. Please contact us to talk about options. Shipping is costly to an exchange is usually not a great option.
Q: What should I do if my slide is defective?
A: Defects happen occasionally. Please email us a picture of the defect and we will take care of you. If you just got your new glass slide and find broken/cracked glass please discard slide immediately and contact us. Do not ever try to use a piece of broken glass on your finger, glass cuts can cause serious and permanent injury.
Songhurst Guitars, LLC d.b.a. The Rock Slide®
15724 N Timberwood Ct
Spokane, WA 99208